Privacy Policy - Spice UP App
Effective Date: January 16, 2026
Last update: January 16, 2026
1. Introduction
At Spice UP App (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our mobile application and related services ("App").
By accessing or using the Spice UP App, you consent to the collection and use of information in accordance with this Privacy Policy.
2. Information we collect
We may collect personal information when you create an account, place orders, use the App or communicate with us. This information may include:
Account information
- Full name
- E-mail address
- Telephone number
- Password (encrypted)
Ordering and service data
- Order details (items ordered, dates and times, restaurant or location)
- Pickup or delivery preferences
- Cashback, rewards or promotional activity
- Payment method information (tokenized; we do not store full card numbers)
Location data
- Approximate or precise location when using delivery or location-based functions
- Location data is used only to process orders, deliveries or pick-up services.
Device data and usage
- Device type, model and operating system
- In-app interactions and usage analytics
- IP Address
Support communications
- Messages, e-mails, chat logs or support requests that you send us
3. How we use your information
We use your personal information to:
- Provide, operate and maintain the App
- Process orders, payments, deliveries and pickups
- Register cashback, rewards and promotions
- Personalize your user experience
- Send service-related notifications
- Respond to customer service requests
- Improving App performance and analytics
- Send marketing communications when legally permitted and with your consent.
- Complying with legal and regulatory obligations in Costa Rica
4. Information sharing and disclosure
We may share your information with:
- External service providers (payment processing, delivery services, analytics and customer support)
- Restaurants or businesses that process and fulfill your orders
- Legal or regulatory authorities when required to do so by law or to protect our rights
We do not sell your personal information to third parties for commercial purposes.
5. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, it is securely deleted or anonymized.
6. Your rights and options
You can:
- Access personal information we have about you
- Update or correct your information from your account settings
- Unsubscribe from marketing communications
- Request the deletion of your personal data (subject to legal and regulatory requirements)
To exercise these rights, you can contact us at: info@spiceuprewards.com
7. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure.
8. Privacy of minors
Spice UP App is not directed to children under the age of 13. We do not intentionally collect personal information from minors. If such information is identified, it will be deleted immediately.
9. International data transfers
Your personal information may be processed or stored in countries outside of Costa Rica where our service providers operate. We ensure that adequate safeguards are in place to protect your information in accordance with applicable law.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through the App or by email before they become effective.
11. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us:
E-mail: info@spiceuprewards.com
Company: AR Holdings
Country: Costa Rica